FAQs Archive - Page 2 of 4 - Sonoma County Resource Recovery

Q: When can I expect to be invoiced for commercial services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Sonoma County Resource Recovery bills commercial customers in advance for weekly recurring services. Any extra or non-recurring services are billed monthly in arrears. Note: We expect to send out the first invoices for multi-family and commercial customers on or around October 9th (for October regularly scheduled services). Commercial customers may also receive an invoice from the former provider for extras/special services rendered in September. SCRR will send out additional information on this with October invoices. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What happens if I move or change services in the middle of a billing cycle?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] We will make sure your account is properly documented and credited based on the date the service cancellation or change is effective, as indicated by you in either the cancellation form or service change request. If you are canceling your service and moving out of Windsor, and you wish to receive a refund in the form of a check, we can do that if you provide a forwarding address where indicated on the form. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I just moved to Windsor. How do I start collection services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] If you are moving in to a new single-family residence in Windsor, welcome! Please contact us to start service. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I just moved from one Windsor residence to another. How do I cancel services at my old home and start service at my new home?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] If you are moving from one Windsor residence to another, please contact us to cancel service at your old residence and start service at your new residence. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I’m leaving Windsor. How do I stop my services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] If you are moving out of Windsor, we are sad to see you go. Please contact us to cancel service. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I do not have enough capacity to meet the needs of my family. How do I increase my service?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Please contact us to exchange your container(s) for a larger size or deliver additional containers. If you need to first review options and rates, please click here to view our rate schedule. Note: Our rates are bundled. For the price of your landfill cart (for non-recyclable materials), a base level of service for recyclables and organics collection service are included. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What is my service day?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text]Please click here to view our route boundary maps. If your service day is still unclear to you, please contact us with your question.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How do I start/stop/change our services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Click here or contact us if you would like to make changes to your services. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What materials are not collected from residential customers, and how do I properly dispose of them?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] Please review the service guidelines for residential customers. For additional information regarding the proper disposal of materials Sonoma County Resource Recovery does not collect, please go to Zero Waste Sonoma's website . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

When can I expect to be invoiced for commercial services?

Sonoma County Resource Recovery bills commercial customers in advance [...]

By Bob Hollis|2017-09-26T12:37:40-07:00August 29th, 2017|Commercial Customers|Comments Off

What happens if I move or change services in the middle of a billing cycle?

We will make sure your account is properly documented [...]

By Bob Hollis|2017-09-12T12:17:08-07:00August 27th, 2017|Residential Customers|Comments Off

I just moved to Windsor. How do I start collection services?

If you are moving in to a new single-family [...]

By Bob Hollis|2017-09-26T12:18:04-07:00August 26th, 2017|Residential Customers|Comments Off

I just moved from one Windsor residence to another. How do I cancel services at my old home and start service at my new home?

If you are moving from one Windsor residence to [...]

By Bob Hollis|2017-09-26T12:18:31-07:00August 25th, 2017|Residential Customers|Comments Off

I’m leaving Windsor. How do I stop my services?

If you are moving out of Windsor, we are [...]

By Bob Hollis|2017-09-26T12:19:05-07:00August 24th, 2017|Residential Customers|Comments Off

I do not have enough capacity to meet the needs of my family. How do I increase my service?

Please contact us to exchange your container(s) for a larger size [...]

By Bob Hollis|2017-09-26T12:19:30-07:00August 23rd, 2017|Residential Customers|Comments Off

Every week I have excess capacity in my gray landfill cart. How do I decrease my gray landfill cart service?

If, on collection day, you have noticed excess capacity [...]

By Bob Hollis|2017-09-26T12:20:03-07:00August 22nd, 2017|Residential Customers|Comments Off

What is my service day?

Please click here to view our route boundary maps. If your [...]

By Bob Hollis|2017-09-25T22:08:24-07:00August 21st, 2017|Residential Customers|Comments Off

How do I start/stop/change our services?

Click here or contact us if you would like to make changes [...]

By Bob Hollis|2017-09-12T12:19:43-07:00August 21st, 2017|Commercial Customers, Multi-Family Customers|Comments Off

What materials are not collected from residential customers, and how do I properly dispose of them?

Please review the service guidelines for residential customers. For additional [...]

By Bob Hollis|2020-05-15T07:04:27-07:00August 19th, 2017|Commercial Customers, Multi-Family Customers, Residential Customers|Comments Off