FAQs Archive - Sonoma County Resource Recovery

Q: When can I expect to be invoiced for residential services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Residential : Sonoma County Resource Recovery bills residents quarterly, in advance, on the following dates: January 1, April 1, July 1, and October 1. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: When can I expect to be invoiced for multi-family services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Multi-Family : Sonoma County Resource Recovery bills multi-family complexes with centralized service monthly in advance. Any extra or non-recurring services are billed monthly in arrears. Note: in October, multi-family and commercial customers will receive a bill from us on October 1 st (for their October regularly scheduled services) and from the old provider (for their extras/special services rendered in September. We will be sending out an explanation in their first invoice). [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: When can I expect to be invoiced for commercial services?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Sonoma County Resource Recovery bills commercial customers in advance for weekly recurring services. Any extra or non-recurring services are billed monthly in arrears. Note: We expect to send out the first invoices for multi-family and commercial customers on or around October 9th (for October regularly scheduled services). Commercial customers may also receive an invoice from the former provider for extras/special services rendered in September. SCRR will send out additional information on this with October invoices. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Why is it retroactive? What will this mean for my bill?

New rates were not established until after March 30, [...]

By Erin Duckhorn|2021-07-07T10:36:43-07:00June 19th, 2020|Rates|Comments Off

When will this increase be effective?

This increase is effective retroactively to April 1, 2021. [...]

By Erin Duckhorn|2021-07-07T10:31:26-07:00June 19th, 2020|Rates|Comments Off

What are the rates for apartments and condos?

Click here to view multi-family rates. [...]

By Erin Duckhorn|2021-08-31T10:14:49-07:00June 19th, 2020|Multi-Family Customers, Rates|Comments Off

What are the rates for businesses?

Click here to view Commercial rates. [...]

By Erin Duckhorn|2021-08-31T10:52:21-07:00June 19th, 2020|Commercial Customers, Rates|Comments Off

What is the holiday collection schedule?

If your regular service day is on or after [...]

By Bob Hollis|2018-12-24T07:12:56-08:00February 16th, 2018|Commercial Customers, Multi-Family Customers, Residential Customers|Comments Off

What forms of payment are acceptable?

Payments can be made in the following forms: one-time [...]

By Bob Hollis|2023-12-01T11:21:22-08:00August 31st, 2017|Commercial Customers, Multi-Family Customers, Residential Customers|Comments Off

What are the rates for residents (single family properties)?

Click here to view residential rates. [...]

By Bob Hollis|2021-08-31T09:55:31-07:00August 30th, 2017|Rates, Residential Customers|Comments Off

When can I expect to be invoiced for residential services?

Residential: Sonoma County Resource Recovery bills residents quarterly, in advance, [...]

By Bob Hollis|2017-09-26T12:37:26-07:00August 29th, 2017|Residential Customers|Comments Off

When can I expect to be invoiced for multi-family services?

Multi-Family: Sonoma County Resource Recovery bills multi-family complexes with centralized [...]

By Bob Hollis|2017-09-19T16:27:52-07:00August 29th, 2017|Multi-Family Customers|Comments Off

When can I expect to be invoiced for commercial services?

Sonoma County Resource Recovery bills commercial customers in advance [...]

By Bob Hollis|2017-09-26T12:37:40-07:00August 29th, 2017|Commercial Customers|Comments Off