Multi-Family FAQ

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Multi-Family FAQ2017-09-26T09:48:20-07:00
What are the rates for apartments and condos?2020-06-29T07:45:45-07:00

Click here to view MFD rates.

Why did rates increase on April 1, 2020?2020-06-19T08:22:05-07:00

In November 2018, Sonoma County Resource recovery notified the Town of Windsor that we were not able to meet its financial obligations. This was due to unforeseen and uncontrollable factors which included labor rates increasing in the county, the value of recyclable commodities dropping significantly as a result of China’s national sword policy coming into effect, differences in actual disposal, recyclables and organics tonnages compared to the available data at the time of the RFP and additional services provided to Town of Windsor designated locations.  This rate increase helps the company to cover these additional costs.  In addition, it includes the contract approved annual rate adjustment.

The Town Council approved the rate increase to be effective April 1, 2020 (meaning this increase is effective retroactively to April 1, 2020). This is to align with the new annual rate adjustment date of April 1.

What is the holiday collection schedule?2018-12-24T07:12:56-08:00

If your regular service day is on or after the holiday, then your collection will be delayed one day that week. Normal collection will resume the following week. There are no delays for Sunday holidays.

Holiday Day
New Year’s Day January 1
Independence Day July 4
Labor Day 1st Monday in September
Thanksgiving Day 4th Thursday in November
Christmas Day December 25
What forms of payment are acceptable?2018-02-05T10:11:08-08:00

Payments can be made in the following forms: one-time online payments by credit card, recurring electronic payments by credit card, recurring electronic payments by checking account debit (autopay), and by mail. Click here to make an online payment.

We accept checks and credit cards by mail. Please complete and include your remittance stub that is part of your invoice, place the remittance stub and check in the provided envelope, stamp your envelope, and place it in the mail. If you’ve lost your envelope, please address your envelope to:

Sonoma County Resource Recovery, LLC
PO Box 398894
San Francisco, CA 94139-8894

When can I expect to be invoiced for multi-family services?2017-09-19T16:27:52-07:00

Multi-Family: Sonoma County Resource Recovery bills multi-family complexes with centralized service monthly in advance. Any extra or non-recurring services are billed monthly in arrears.

Note: in October, multi-family and commercial customers will receive a bill from us on October 1st (for their October regularly scheduled services) and from the old provider (for their extras/special services rendered in September. We will be sending out an explanation in their first invoice).

How do I start/stop/change our services?2017-09-12T12:19:43-07:00

Click here or contact us if you would like to make changes to your services.

What materials are not collected from residential customers, and how do I properly dispose of them?2020-05-15T07:04:27-07:00

Please review the service guidelines for residential customers.

For additional information regarding the proper disposal of materials Sonoma County Resource Recovery does not collect, please go to Zero Waste Sonoma’s website.

What materials are not collected from multi-family customers, and how do I properly dispose of them?2020-05-15T07:06:31-07:00

Please review the service guidelines for multi-family customers.

For additional information regarding the proper disposal of materials Sonoma County Resource Recovery does not collect, please go to Zero Waste Sonoma’s website..

Any and all questions pertaining to multi-family weekly recurring services2017-09-26T12:44:57-07:00

If you have questions relating to your weekly recyclable, organic, and landfill waste collection services, please review our easy-to-understand service guidelines for multi-family customers.

How do I make a payment on line?2017-11-29T07:59:03-08:00

Click here to make a one-time payment or set up recurring payments.

Note: if you select recurring payments we will also deliver your bills and any educational or instructional materials to your email. All educational and instructional materials sent by email and by post will always be posted and available online, so please do not worry about misplacing these.

Any and all questions pertaining to multi-family special services2017-09-26T12:43:01-07:00

If you are a multi-family complex of five or more units and/or have centralized collection, please contact us if you have any further questions.