Multi-Family FAQ

//Multi-Family FAQ
Multi-Family FAQ2017-09-26T09:48:20+00:00
What is the holiday collection schedule?2018-02-16T14:39:10+00:00

If your regular service day is on or after the holiday, then your collection will be delayed one day that week. Normal collection will resume the following week. There are no delays for Sunday holidays.

Holiday Day
New Year’s Day January 1
Independence Day July 4
Labor Day 1st Monday in September
Thanksgiving Day 4th Thursday in November
Christmas Day December
What forms of payment are acceptable?2018-02-05T10:11:08+00:00

Payments can be made in the following forms: one-time online payments by credit card, recurring electronic payments by credit card, recurring electronic payments by checking account debit (autopay), and by mail. Click here to make an online payment.

We accept checks and credit cards by mail. Please complete and include your remittance stub that is part of your invoice, place the remittance stub and check in the provided envelope, stamp your envelope, and place it in the mail. If you’ve lost your envelope, please address your envelope to:

Sonoma County Resource Recovery, LLC
PO Box 398894
San Francisco, CA 94139-8894

Why have my rates increased?2017-09-26T12:36:43+00:00

Rates for waste services in our area have not kept pace with the cost to provide proper services, meet State and Federal regulations governing recycling and resource recovery, and provide required progress and data reporting related to meeting these mandates.

  • If you are interested in understanding the requirements of current legislation governing resource reduction, resource recovery and recycling, and carbon emissions reductions, please click below.

    • AB 341 (Mandatory Commercial Recycling)
    • AB 1826 (Mandatory Commercial Organics Recycling)
  • The Town of Windsor undertook a comprehensive and transparent competitive Request for Proposals process prior to selecting Sonoma County Resource Recovery to meet Windsor’s waste services needs. Ultimately, Windsor selected us to be your service provider and we’re very excited to serve you.
When can I expect to be invoiced for multi-family services?2017-09-19T16:27:52+00:00

Multi-Family: Sonoma County Resource Recovery bills multi-family complexes with centralized service monthly in advance. Any extra or non-recurring services are billed monthly in arrears.

Note: in October, multi-family and commercial customers will receive a bill from us on October 1st (for their October regularly scheduled services) and from the old provider (for their extras/special services rendered in September. We will be sending out an explanation in their first invoice).

How do I start/stop/change our services?2017-09-12T12:19:43+00:00

Click here or contact us if you would like to make changes to your services.

What materials are not collected from residential customers, and how do I properly dispose of them?2017-09-26T12:34:29+00:00

Please review the service guidelines for residential customers.

For additional information regarding the proper disposal of materials Sonoma County Resource Recovery does not collect, please go to: recyclenow.org.

What materials are not collected from multi-family customers, and how do I properly dispose of them?2017-09-26T12:35:20+00:00

Please review the service guidelines for multi-family customers.

For additional information regarding the proper disposal of materials Sonoma County Resource Recovery does not collect, please go to: recyclenow.org.

Any and all questions pertaining to multi-family weekly recurring services2017-09-26T12:44:57+00:00

If you have questions relating to your weekly recyclable, organic, and landfill waste collection services, please review our easy-to-understand service guidelines for multi-family customers.

How do I make a payment on line?2017-11-29T07:59:03+00:00

Click here to make a one-time payment or set up recurring payments.

Note: if you select recurring payments we will also deliver your bills and any educational or instructional materials to your email. All educational and instructional materials sent by email and by post will always be posted and available online, so please do not worry about misplacing these.

Any and all questions pertaining to multi-family special services2017-09-26T12:43:01+00:00

If you are a multi-family complex of five or more units and/or have centralized collection, please contact us if you have any further questions.