In November 2018, Sonoma County Resource recovery notified the Town of Windsor that we were not able to meet its financial obligations. This was due to unforeseen and uncontrollable factors which included labor rates increasing in the county, the value of recyclable commodities dropping significantly as a result of China’s national sword policy coming into effect, differences in actual disposal, recyclables and organics tonnages compared to the available data at the time of the RFP and additional services provided to Town of Windsor designated locations. This rate increase helps the company to cover these additional costs. In addition, it includes the contract approved annual rate adjustment.
The Town Council approved the rate increase to be effective April 1, 2020 (meaning this increase is effective retroactively to April 1, 2020). This is to align with the new annual rate adjustment date of April 1.
If your regular service day is on or after the holiday, then your collection will be delayed one day that week. Normal collection will resume the following week. There are no delays for Sunday holidays.
|New Year’s Day||January 1|
|Independence Day||July 4|
|Labor Day||1st Monday in September|
|Thanksgiving Day||4th Thursday in November|
|Christmas Day||December 25|
Payments can be made in the following forms: one-time online payments by credit card, recurring electronic payments by credit card, recurring electronic payments by checking account debit (autopay), and by mail. Click here to make an online payment.
We accept checks and credit cards by mail. Please complete and include your remittance stub that is part of your invoice, place the remittance stub and check in the provided envelope, stamp your envelope, and place it in the mail. If you’ve lost your envelope, please address your envelope to:
Sonoma County Resource Recovery, LLC
PO Box 398894
San Francisco, CA 94139-8894
Residential: Sonoma County Resource Recovery bills residents quarterly, in advance, on the following dates: January 1, April 1, July 1, and October 1.
Multi-Family: Sonoma County Resource Recovery bills multi-family complexes with centralized service monthly in advance. Any extra or non-recurring services are billed monthly in arrears.
Note: in October, multi-family and commercial customers will receive a bill from us on October 1st (for their October regularly scheduled services) and from the old provider (for their extras/special services rendered in September. We will be sending out an explanation in their first invoice).
Sonoma County Resource Recovery bills commercial customers in advance for weekly recurring services. Any extra or non-recurring services are billed monthly in arrears.
Note: We expect to send out the first invoices for multi-family and commercial customers on or around October 9th (for October regularly scheduled services). Commercial customers may also receive an invoice from the former provider for extras/special services rendered in September. SCRR will send out additional information on this with October invoices.
We will make sure your account is properly documented and credited based on the date the service cancellation or change is effective, as indicated by you in either the cancellation form or service change request.
If you are canceling your service and moving out of Windsor, and you wish to receive a refund in the form of a check, we can do that if you provide a forwarding address where indicated on the form.
Note: Our rates are bundled. For the price of your landfill cart (for non-recyclable materials), a base level of service for recyclables and organics collection service are included.
If, on collection day, you have noticed excess capacity in your gray landfill cart that would allow you to decrease your service level, please contact us.
These guidelines may help you determine whether you can decrease the size of your gray landfill cart. Always check the fullness of your landfill cart after all waste has been placed in it the night before your regularly scheduled collection day.
- If your current landfill cart is 96-gallons, you may safely decrease your landfill cart size to a 64-gallon cart if you have excess capacity of at least 1/3 of the space inside your cart.
- If your current landfill cart is 64-gallons, you may safely decrease your landfill cart size to a 32-gallon cart if you have excess capacity of at least ½ of the space inside your cart.
- If your current landfill cart is 32-gallons, you may safely decrease your landfill cart size to a 20-gallon cart if you have excess capacity of at least 1/3 the space inside your cart.
To determine the size of any of your carts, please note the first two digits stamped onto the side of the cart. These two digits indicate the capacity, in gallons, of your cart.
Click here to make a one-time payment or set up recurring payments.
Note: if you select recurring payments we will also deliver your bills and any educational or instructional materials to your email. All educational and instructional materials sent by email and by post will always be posted and available online, so please do not worry about misplacing these.
If you have questions relating to special services you are entitled to by appointment, please click here to review our easy to understand guidelines and make an appointment for service.
Special services include your twice annual On-Call Clean-Up.
Requests for refunds and credits will be reviewed by SCRR management and customers will be notified in a timely manner.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization.