Dear Customers:

Thank you for your patience during our very compressed schedule for implementation of your services. In addition to a truly almost impossible timeline, there were the fires. With all this behind us, here is some information to assist us all in moving forward.

Residential Customers

Some of you are struggling with the change from a single- to dual-stream system that requires keeping fiber away from other materials. This system is primarily the result of system design parameters we had to work within, but our approach is supported by the commodities markets. If you’re interested in learning more, please see this article from CNN Money.

Click here for residential service guidelines.

Multi-Family Customers

We have been able to have some great conversations with many of you and have been productively engaged in setting up systems that will work a bit better for your particular complex.

Click here for multi-family service guidelines.

Commercial Customers

We are still actively reaching out to each of you, especially those of you who have recycling already. If we’re playing phone tag or otherwise haven’t been able to connect, please call our office to schedule a site visit with a member of our outreach team.

Click here for commercial service guidelines.

Thank you for your patience while we upgrade your services and create a model of environmental and economic sustainability in Windsor.

Contacting Us

Please review our Frequently Asked Questions here.

Our phones are live and we are taking calls at 707-795-7470. We are looking forward to answering your questions and addressing your concerns. Phone lines are busy; thank you for your patience.